Trailie Crew
Support
Get help with Trailie Crew, report a concern, or ask about your privacy.
Trailie Crew is not an emergency or safety service. For urgent situations, contact local emergency services, official transportation or park authorities, or your travel booking company directly.
Email is the fastest route. Pick the address that matches what you need so it reaches the right place.
Product help
Something is confusing, broken, or not working as described.
Incorrect travel information
A stop, time, closure, or source looks wrong, stale, or unsafe. Include the trip name and the day, not a share link.
Privacy requests
Access, correction, export, or questions about how data is used.
Account or trip deletion
You can delete your account from Settings. Write to us if a shared trip blocks it.
Security reports
Suspected vulnerabilities or exposed links. Please report privately first.
When to expect a reply
We aim to respond within 2–3 business days. Support is not monitored around the clock. For urgent safety concerns, contact the appropriate local or official service directly rather than waiting for a reply.
What to include
Tell us what you expected, what happened, and roughly when. Screenshots help. Never send passwords, private trip conversations, or public share links in a report — revoke a link first if it has been exposed.
Public bug reports
Non-sensitive bugs and feature ideas can be filed on our public issue tracker. Anything involving your data, a security concern, or private trip content should go to email instead.